What’s included
For restaurants with catering, private events or other inquiries worth following up.
- Website: Everything in Digital Care
- Updates: Up to 120 minutes of small edits a month
- Google profile: Same, plus up to 2 posts a month from photos and news you send
- Search basics: Same, plus 1 focused improvement a month, inside the update time
- Forms: Same, plus up to 2 standard customer follow-up workflows
- Reviews: Same, plus a review request workflow if it is one of your two
- Reporting: Same, plus how inquiries and workflows performed
- Response time: Acknowledged within 1 business day
How the follow-up works
With Digital Care, a catering inquiry reaches you. With Growth, it reaches you, the customer gets an immediate reply, and a set follow-up helps your team act on it. You still confirm availability, quotes and bookings.
Example: a catering inquiry
- The customer gets a receipt confirmation right away
- You get a reminder after one business day if it’s still unanswered
- The customer gets one approved follow-up after two business days, if appropriate
- Follow-up stops when they reply, book, opt out, or you close it
A standard workflow is one trigger, one approved sequence and one destination, set up after your website launches. Workflows start with email; text messages and phone services need a separate usage allowance. Review requests go to every eligible customer, never only the happy ones, and never with an incentive.
Your website
Home, menu, about, catering or inquiry, and contact pages, or the equivalent. You supply the approved menu, prices, logo and photos. Two rounds of revisions before launch. Launch is usually 15 to 20 business days after everything arrives.
Small edits are text you send, menu prices, hours, photos and changes to existing sections. The time includes making and checking the change. Unused time does not roll over.
Not included
New designs, new integrations, large menu imports, ad spend, ordering software, hardware, domain renewal, text message and phone usage, and full social media management. Any of these can be quoted.
What you send me
- Your approved menu and prices
- Your logo and photos you have the right to use
- Hours, contact details and where inquiries should go
- Access to your domain and Google profile (you keep ownership)
Service hours
Monday to Friday, 9am to 5pm Eastern. A broken site or form has an urgent route.
Payment and ownership
No website setup fee. A 12-month first term pays for the build, then the plan continues month to month with 30 days’ notice to cancel.
The first month is paid when you sign and covers the build. The next payment is one month later. If your restaurant isn’t a fit for the standard scope, the first payment is refunded before any work starts.
Your domain, Google profile, merchant accounts and content stay yours. I get access, not ownership. Once the first term is paid, the custom website content and build files are yours to take.
Looking at the other plan? Digital Care, $299 a month
Questions
What’s the difference between the plans?
Why is there no setup fee?
When do I pay, and when does billing start?
Who owns my website and accounts?
Will you guarantee more orders or better search rankings?
I have more than one location.
Can I see my website and request updates?
Ready to start Growth?
Tell me about your restaurant. I’ll confirm it fits, then send the agreement. Nothing is billed before that.